FAQs

1. What is Chikankarika?

Chikankarika is a premium clothing brand rooted in the traditional art of Lucknowi Chikankari. We offer hand-embroidered ethnic wear crafted by skilled artisans using age-old techniques like Bakhiya, Phanda, Tepchi, and Ghaaspatti, combined with contemporary designs for the modern woman.

2. Are all your products handmade?

Yes, all Chikankarika products are authentic and hand-embroidered by experienced artisans. We do not use any machine embroidery. Each piece reflects fine craftsmanship, patience, and heritage.

3. How do I place an order on your website?

Simply visit www.chikankarika.com, browse the collection, select your product and size, and click on “Add to Cart.” Proceed to checkout and fill in your shipping and payment details to complete your order.

4. What sizes are available?

We offer sizes ranging from XS to 3XL, depending on the style. A size chart is available on every product page for your reference. For personalized sizing help, feel free to contact us at [email protected].

5. Can I exchange or return a product?

Yes, we accept exchange and return requests within 7 days of delivery, provided the item is unworn, unwashed, unaltered, and with original tags intact. However, sale items and accessories are not eligible for return or exchange. Please visit our Exchange & Return Policy page for full details.

6. How long does it take to receive my order?

We usually dispatch orders within 3-5 working days. Delivery times may vary based on your location. You will receive a tracking link once your order is shipped.

7. Do you ship internationally?

Yes, we ship internationally. However, no exchange or return is applicable on international orders. For size-related queries, please reach out to us before placing your order.

8. What should I do if I receive a damaged or wrong product?

If your package is damaged, incomplete, or contains the wrong item, please contact us immediately at [email protected] with a clear unboxing video or photos for investigation. We will resolve the issue at the earliest.

9. How can I cancel or modify my order?

You can cancel or make changes to your order within 24 hours of placing it. After that, cancellations or modifications are not accepted. Please email [email protected] with your order number for assistance.

10. How can I contact Chikankarika customer support?

For any queries, suggestions, or order-related issues, you can reach us at:
Email: [email protected]
Phone: +91 8318466648
Monday to Saturday | 10:00 AM – 6:00 PM